Privacy Policy
Last updated: 10 October 2026
Identity and Role of the Data Controller
lumenstarly acts as the data controller for the purposes of this privacy policy. We are responsible for determining how and why your personal data is processed in connection with our commercial website offering specialised courses in live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation and professional management of television and streaming productions. Our registered address is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG and you may contact us using the details [email protected] or 01494 671234.
Scope of This Notice
This privacy policy applies to all visitors and users of our website who are located in the United Kingdom. It covers personal data collected through the contact form, course enquiry processes, cookie technologies and any other interactions with the site. The notice does not apply to third-party websites linked from our pages.
Categories of Personal Data and Sources
We collect personal data directly from you when you complete the contact form or enquire about courses. This includes your name, email address, telephone number, organisation details and any message content you provide. We also obtain technical data such as IP address, browser type and device information automatically through server logs and cookies. No data is purchased from third parties.
Purposes of Processing and Legal Basis
We process your data to respond to course enquiries on the basis of legitimate interests in providing our services. We maintain records of website usage to improve site functionality under legitimate interests. Where you have given consent through the cookie banner we process data for analytics and marketing purposes. Compliance with legal obligations such as tax and consumer protection laws forms another basis for certain processing activities.
Whether Providing Data Is Required
Supplying contact details through the form is voluntary but necessary if you wish to receive a response regarding our courses. Failure to provide the requested information will prevent us from processing your enquiry. Technical data collected automatically cannot be refused without disabling essential site functions.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to ensure proper operation and to remember user preferences. A site-wide cookie banner allows you to manage your choices. Please refer to our separate Cookie Policy for detailed information on the types of cookies used and how to control them.
Processors, Recipients and Disclosures
We engage service providers such as web hosting companies, email delivery platforms and payment processors to support our operations. These processors act under contract and are permitted to use your data only for the purposes we specify. We may disclose data where required by law, for example in response to a court order or to protect our legal rights.
International Transfers
Some of our service providers may be located outside the United Kingdom. In such cases we rely on appropriate safeguards including standard contractual clauses approved by the UK Information Commissioner to ensure your data receives an adequate level of protection.
Retention Periods
Enquiry data is retained for a maximum of three years after the last contact unless you request earlier deletion. Technical logs are kept for twelve months for security and diagnostic purposes. Cookie data is stored only for the duration specified in the cookie banner settings or until you clear your browser data.
Security and Data Minimisation
We implement appropriate technical and organisational measures to protect personal data against unauthorised access or loss. Data collection is limited to what is strictly necessary for the stated purposes and we regularly review our processing activities to avoid excessive retention.
Your Data Subject Rights
Under UK GDPR and the Data Protection Act you have the right to access, rectify, erase, restrict processing of, and port your personal data. You may also object to processing based on legitimate interests. To exercise these rights please contact us at [email protected] or 01494 671234 and we will respond within one month.
Right to Withdraw Consent and Object to Marketing
Where processing relies on your consent you may withdraw it at any time by adjusting cookie settings or notifying us directly. You have an absolute right to object to direct marketing and we will cease such processing immediately upon request.
Right to Complain
If you are dissatisfied with how we handle your data you have the right to lodge a complaint with the UK Information Commissioner’s Office. Contact details for the ICO are available on their official website.
Children and Age Restrictions
Our courses are intended for adult learners and we do not knowingly collect personal data from individuals under the age of eighteen. If we become aware that data from a child has been collected we will delete it promptly.
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analytics performed are used solely for internal service improvement.
Policy Changes
We may update this privacy policy from time to time to reflect changes in law or our practices. The effective date of the current version is shown at the beginning of this document. Continued use of the website after an update constitutes acceptance of the revised policy.